*Refund Policy*

*Last Updated: 6th October 2024*

At AICanvasPrint.com, we are committed to providing our customers with high-quality canvas prints and exceptional service. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy below to understand your options.

### 1. Returns

- *Eligibility*: You may request a return within [number of days, e.g., 7 days] from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

- *Non-Returnable Items*: Custom orders, personalized items, and gift cards are non-returnable and non-refundable.

### 2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [wawahealthandbeauty@gmail.com] within [7 days] days of receiving your order to request a return authorization.

2. Provide your order number and the reason for the return.

3. Once your return is authorized, you will receive instructions on how to return your item.

### 3. Refunds

- *Processing Time*: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within [number of days, e.g., 5-10 business days].

- *Shipping Costs*: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless the return is due to our error (e.g., defective or incorrect item).

### 4. Exchanges

If you would like to exchange an item for a different size or design, please follow the return process outlined above. Once we receive your returned item, we will issue a refund, and you can place a new order for the desired item.

### 5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [contact email] with photos of the damage. We will work with you to resolve the issue promptly, which may include a replacement or a refund.

### 6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

### 7. Contact Us

If you have any questions about our Refund Policy or need assistance, please contact us at:

Email: [wawahealthandbeauty@gmail.com]  

Phone: [+60165984129]  

Mailing Address: [6, Bercham Suria 2, Taman Bercham Suria, 31400 Ipoh. Perak]